Legal
Privacy Policy
Last updated: September 22, 2026
1. About this policy
This policy explains how Aya’s Tokyo Compass handles information when you browse this website, contact us, or use a service linked from the site.
2. Information you provide
When you send an inquiry, you may provide your name, email address, travel dates, destination, and message. We use this information to respond, provide the requested service, prevent misuse, and keep necessary business records. Please do not submit sensitive information that is not required.
3. Technical information
Our hosting provider and security services may process standard technical data such as IP address, browser type, device information, requested pages, timestamps, and error or security logs. This information is used to deliver the site, diagnose problems, and protect it from abuse.
4. Cookies and Google Analytics
This site uses cookies and similar technologies for site operation, security, audience measurement, and, if enabled, advertising.
We use Google Analytics 4 through Google Tag Manager to understand how visitors use the site. Google Analytics may collect information such as pages viewed, referring pages, approximate location, browser and device information, IP address, and interactions with the site. Google processes this information on our behalf to provide usage reports and help us improve the site.
To learn how Google handles information sent by websites that use its services, read How Google uses information from sites or apps that use our services. You can also use the Google Analytics Opt-out Browser Add-on or your browser settings to limit cookies.
5. Google AdSense and advertising cookies
We may display advertising provided by Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on a visitor’s previous visits to this website or other websites. Google’s use of advertising cookies enables Google and its partners to serve ads based on visits to this site and other sites on the internet. Other third-party advertising vendors or networks may also use cookies when their ads are displayed.
You can opt out of personalized advertising through Google Ads Settings. You can also opt out of some participating third-party vendors’ use of cookies for personalized advertising through YourAdChoices at aboutads.info. Opting out of personalized advertising does not necessarily stop all advertising.
6. Paid services and payment information
We offer online travel setup and booking support and private local-guidance services at the prices or quotation terms shown on the relevant service page. At present, this website does not collect payments and no third-party payment processor is connected. After an inquiry, the scope, price, and payment method are confirmed before a booking is made.
If online payment is introduced, we will identify the payment service provider before you submit payment and update this policy with the provider’s name and privacy notice. Payment-card details will be entered directly with that provider and will not be stored by this website. We may receive and retain limited transaction information, such as your name, email address, billing country, service purchased, amount, currency, transaction reference, and payment status, to provide the service, issue receipts, prevent fraud, handle disputes, and meet accounting or legal obligations.
Please do not send payment-card details by email or through an inquiry message.
7. Sharing and service providers
We may share limited information with providers that host, secure, measure, or operate the website and communications. We do not sell personal information. Information may also be disclosed when required by law or reasonably necessary to protect users, the public, or our rights.
8. Retention and security
We retain inquiry, service, and operational records only as long as reasonably needed for the purpose collected, legal obligations, accounting, dispute resolution, or security. No online service can guarantee absolute security, so please limit your message to information needed for the inquiry.
9. External links
Articles link to railway companies, government agencies, stores, restaurants, and other third parties. Their websites have their own privacy practices, and this policy does not control them.
10. Children
This website is intended for general travel planning and is not directed to children under the age at which they may independently consent to data processing in their country. A parent or guardian should make inquiries for a child.
11. Your choices
Depending on applicable law, you may have rights to request access, correction, deletion, or restriction of personal information. Browser controls can also delete or block cookies, although some site functions may be affected.
12. Changes and contact
We may update this policy when our services or legal obligations change, including when a payment provider is connected. The latest date appears above. For privacy questions, email [email protected].